FAQ's

How do I order a personalized custom creation?
Since our creations are visual, we find it much more effective in preventing potential mistakes by going through email or messaging on our Facebook page. If you prefer to contact us by phone, we will email you a confirmation of discussed specifics, which you will need to confirm. Once you have given us an idea of what you are looking for, we will send you a digital preview for your approval (one preview before payment). Once this is approved, along with color specifications, we will send you an invoice to be paid, and we will begin on your custom creation.
How are your signs made?
All of our signs and home decor are created here in our studio and workshop. We choose all of our wood by hand, whether it is reclaimed wood or new wood, it is then cut and sanded by hand. Unless otherwise stated, our creations are hand crafted, stained/hand painted and all are finished with a light sealant appropriate for indoor use (heavy duty sealant perfect for outdoor use is available for a extra nominal charge). 
Each piece if wood has its own character, including knots, wood grain, and indentations. No two are exactly alike, and may vary slightly, including up to 1-2" difference in size. If size matters, please contact us and we will do our best to work with you. Please also note that colors may vary slightly due to the color of device screen settings.
What if I want to change the wording on a sign?
If you would like the wording to be changed, it will be considered a custom sign. Please contact us for more details.
How should I hang my new sign?
Our signs include a saw tooth hanger on the back. It is the customer’s responsibility to ensure that their sign is safely and securely hung on the wall, and we suggest using screws that have been secured into a wall stud or drywall anchor.
How long will it take to have my order ready?
All items are handmade (no mass production here!) and can take anywhere from 1-3 weeks depending on time of year, current volume of orders, and type of item ordered. We encourage you to contact us if you would like to find out the time frame for your specific creation. If you require a rush order, an additional rush charge will be added for $30.
Something is not correct, what do I need to do now?
Each custom order will be sent a digital preview. Once this has been approved by you, and the item has been painted, changes are not able to be made. If however we have not begun painting, we will be happy to make needed changes for you. Refunds and exchanges are not accepted on misinformation. We can not stress enough the importance of double and triple checking the spelling of names, addresses and dates given.
Can I change or cancel my order? What if the address I give you is incorrect?
As long as you are able to contact us before your package goes out, we will happily make the needed changes for you. After your package has been shipped, it may not be changed or cancelled. We can not stress enough the importance of checking and double checking addresses.
Can I place my order now to arrive at a later date?
Yes. In fact, we encourage you to place your order early, especially during busy holiday seasons.
What about damaged or missing packages?
Every package is insured, and a tracking number is given after your package has been shipped. In the event that a package is received damaged, please contact us asap, and keep all packaging. Photos of the damaged package and item are very helpful as well. Once USPS has concluded their investigation, you have the choice of a refund or replacement.
In the event your package does not arrive, you will need to contact USPS with your tracking number so that they will be able to help you locate your package.