Home Decor & More to Make Your House A Home
All photos,  images and text are the property of Pumpkin Patch Creations and are  registered under the copyright laws of the United States. Any use of  photos, images or text without express permission from Pumpkin Patch Creations is illegal under the copyright act, and will result in immediate legal action
Copyright 2002-2017© Pumpkin Patch Creations

How can I place my order?
For your convenience, you may use our easy online shopping cart for quick, safe and secure order placement, email your order, message us via our Facebook page, or call our customer service department. Orders not placed directly over our web site, will be sent an e-mail invoice/request for payment via our PayPal shopping cart (you do NOT have to have a PayPal account).

How do I order a personalized custom creation?
Don't see exactly what you are looking for? Need some ideas to get you going? We are here to help! You are welcome to contact us by phone during business hours, but since our creations are visual, we find it much more effective in preventing potential mistakes by going through email or messaging on our Facebook page. If you prefer to contact us by phone, we will email you a confirmation of discussed specifics, which you will need to confirm. Once you have given us an idea of what you are looking for, we will send you a digital preview for your approval (one preview before payment). Once this is approved, along with color specifications, we will send you an invoice to be paid, and we will begin on your custom creation.

How are your signs made?
All of our signs and home decor are created here in our studio and workshop. We choose all of our wood by hand, whether it is reclaimed wood or new wood, it is then cut and sanded by hand. Unless otherwise stated, our creations are hand crafted, stained/hand painted and all are finished with a light sealant appropriate for indoor use (heavy duty sealant perfect for outdoor use is available for a extra nominal charge).
Each piece if wood has its own character, including knots, wood grain, and indentations. No two are exactly alike, and may vary slightly, including up to 1-2" difference in size. If size matters, please contact us and we will do our best to work with you. Please also note that colors may vary slightly due to the color of device screen settings.

How should I hang my new sign?
Most of our signs include a saw tooth hanger on the back. It is the customer's responsibility to ensure that their sign is safely and securely hung on the wall, and we suggest using screws that have been secured into a wall stud or drywall anchor.

How long will it take to have my order ready?
All items are handmade (no mass production here!) and can take anywhere from 1-3 weeks depending on time of year, current volume of orders, and type of item ordered. We encourage you to contact us if you would like to find out the time frame for your specific creation. If you require a rush order, an additional rush charge will be added for $30.

What methods of payment do you accept?
We accept Cash (local), MasterCard, VISA, American Express, Discover and PayPal. To ensure all private information remains safe, we do not handle credit card information. All processing is done securely by online server.

Can I change or cancel my order? What if the address I give you is incorrect?
As long as you are able to contact us before your package goes out, we will happily make the needed changes for you. After your package has been shipped, it may not be changed or cancelled. We can not stress enough the importance of checking and double checking addresses.

Can I place my order now to arrive at a later date?
Yes. In fact, we encourage you to place your order early, especially during busy holiday seasons.

How do I order several items to be sent to different addresses?
You are welcome to place your order online or email your order in a a spread sheet format, and we will be happy send an email invoice/request for payment.

What is your return policy?
Returns are accepted only on our in-stock designs, minus a 20% restocking fee. We will be happy to issue a replacement or store credit, minus the restocking fee and shipping charges should you need to return your purchase.
No returns are accepted on custom creations. We send a digital preview for your approval before we begin on your creation to insure placement/dates/spelling are correct, as well as a photo of the finished creation. Once these have been approved by you, all sales are final.

What about shipping and local pick up?
The standard shipping when placing an order is USPS Priority, and each package is fully insured and includes tracking. If you need your creation to arrive earlier, we offer upgraded shipping through USPS. Please contact us for shipping quotes. Please see our shipping page for more information on specific times.
Local pick ups are available when pre arranged. Pick up is available in Monre, Georgia, as well as other areas. Please contact us for a list of areas. If you are picking up, and wish to order online, make sure to choose local pickup when placing your order.

What about shipments to Hawaii & Alaska? Do you ship Internationally?
We ship to all US states, but additional shipping charges will apply for shipments to Hawaii and Alaska. We no longer offer international shipping.

What about damaged or missing packages?
Every package is insured, and a tracking number is given after your package has been shipped. In the event that a package is received damaged, you are responsible for contacting USPS. Once they determine damage, you will be reimbursed by USPS.
In the event your package does not arrive, you will need to contact USPS with your tracking number so that they will be able to help you locate your package.